Presults partners with Merchant-backed AdvisorAssist

AdvisorAssist, a Massachusetts-based compliance firm backed by Merchant Investment Management, today announced it has completed an equity investment in New York-based Presults, a leading provider of archiving and compliance solutions for the financial industry.

Presults is transforming how compliant archiving is performed within the wealth management industry. Their innovative technology utilizes a real-time review process that flags compliance problems before they start, offering a simplified and enjoyable user experience for advisors.

“We are thrilled to partner with AdvisorAssist and Merchant to help us grow our footprint in the industry,” said Larry Shumbres, CEO at Presults. “Chris Winn and his team have built an incredible organization that advisors love, and this strategic partnership will enable our respective clients to adopt a new standard in compliance that is easier to manage, reduces cost, and is highly-effective.”

As a national leader in RIA compliance support services, AdvisorAssist provides comprehensive, turnkey solutions for both new and transitioning advisors, as well as established registered investment advisor (“RIA”) firms.

“The innovation and effectiveness of the Presults solutions have been a major win for AdvisorAssist clients. We look forward to our enhanced partnership to deliver the best risk mitigation solutions for advisors,” said Chris Winn, CEO of AdvisorAssist.

“We see significant potential in this partnership to deliver improved services and solutions to financial services companies,” said David Mrazik, managing partner at Merchant. “As part of our value-added approach to strategic partnership, we are always looking for new ways to support our partners with resources and opportunities that help them accelerate growth and reduce risk.”

About AdvisorAssist
AdvisorAssist is a leading consulting firm supporting registered investment advisors. Through consultative services and outsourcing, AdvisorAssist provides expertise, resources and actionable solutions that enable investment advisors to achieve their full potential. For more information visit

About Presults
Presults provides compliance and archiving software to independent financial advisors and broker-dealers. The Presults solution covers SEC and FINRA requirements for archiving emails, SMS, websites, and social media platforms — with an innovative approach to flagged keywords utilizing a real-time review process. For further information about Presults and the solutions offered, visit

About Merchant Investment Management, LLC
Merchant is a private partnership providing growth capital, management resources, strategic opportunities, and direction to independent financial services companies, particularly those focused on wealth and asset management. For additional information, please visit


Ann Marie Gorden

How to Connect Zoom SMS with Presults

We’re excited to announce that you can now archive your Zoom SMS messages with the Presults integration. When you connect with Presults, all incoming and outgoing messages that your team sends and receives, will be automatically archived and available for review in the Presults console.

Option #1 – From Presults Console:

Step 1: Connect Zoom

  • Login to your Presults console and click on Connectors
  • Scroll down to Collaboration channels and click Add New
  • Click on Connect Zoom SMS

Step 2: Authorize Zoom

Follow the steps to login to your Zoom account and connect with Presults

Option #2 – From Zoom Marketplace:

From the Zoom app’s home screen, click “Apps” at the top far right.

Click “Discover” next to “My Apps” and scroll through or search to find the “Presults” app for Zoom.

Step 3: All set!

You can now start sending and receiving Zoom SMS messages by utilizing the Zoom desktop or mobile apps, and you will start seeing your messages under “Archives” in the Presults console

To view the messages, select the Zoom tab on the Archives page, where you’ll see all your messages displayed for review.

Removing the Presults app from the Presults console:
Log in to your Presults console and navigate to Connectors.
Find the Zoom Connector on the page and click “Remove Access”.

Removing the Presults app from the Zoom Marketplace:
Log in to your Zoom account and navigate to the Zoom App Marketplace.
Click Manage > Added Apps or search for the Presults app.
Click the ‘Remove’ button.You can also

Support and FAQ:
If you have any questions regarding the Zoom integration, feel free to reach out to

The Best Email Archiving Platform for Advisors

Here’s what you need to know to pick an archiving platform that’s the right fit for your firm:

1. Archiving Options

First and foremost, you need to ensure that any archiving platform you’re considering archives everything you need it to. While this may sound like an obvious requirement, even platforms made specifically for advisors may not include all necessary archiving. For example, some platforms may only archive emails. If the only way you communicate with clients is through email this isn’t a problem, but if you have a website or use social media, as most advisors do, only archiving emails will not meet your books and records requirements. 

If you use social media and wish to archive both emails and social media, you have two options. You could have one archiving platform for emails and one, such as Archive Social, exclusively for social media. Your other option is finding a platform that archives both. If you prefer to have two separate archiving solutions, there’s nothing wrong with that from a compliance perspective, though two platforms may require more resources, in the form of both time and money, as opposed to one platform that does it all. 

2. Proactive vs Reactive

Another factor to consider is how the platforms handle any potential compliance concerns. In this respect, platforms fall into one of two categories. The first type flags emails that contain certain keywords for compliance review. The second type uses a more proactive approach and actually stops potentially non-compliant emails from being sent. The latter option helps stop compliance concerns before they start, while the former requires the compliance team to reactively address the concern.

A proactive approach is obviously ideal, but few platforms currently offer this service. One of the few providers to do so is Presults.

Presults has a built-in compliance lexicon, which is constantly updated to ensure compliance with ever changing regulations. When a keyword is triggered in an email, the email is stopped from going out. This feature proves especially beneficial in protecting client’s personal information, since once an email with this information is sent out, a compliance review after the fact can only result in education to avoid a future issue.

3. Review Process

What your current communication review process looks like and the compliance resources you have at your disposal will also play a role in choosing the right archiving platform. Part of an advisor’s oversight responsibilities include reviewing communication with clients. In other words, if you’re archiving client communication but not doing anything with it, you’re not fully in compliance.

The problem is that email and social media review is time-consuming. For smaller firms with only one or two employees, each employee may wear many hats and struggle to find the time to get to compliance tasks such as email review. On the other hand, larger firms with one or more employees dedicated to compliance, may find their compliance staff have their plates full with other compliance tasks, and therefore also struggle to make time for the time-consuming review process.

If you’re looking for a more efficient system that saves time spent on compliance, AI-powered tools may be able to help by catching compliance concerns in real time.

4. Price and Flexibility

As with any purchase, price will likely factor into your decision. Most archiving platforms have monthly fees, typically based on the number of end users. The charge for end users may be a set rate per person, or for a range of users. For example, the price to archive three to five accounts may be the same but jump in price once the sixth account is added.

Archiving platforms may also charge additional fees. These include fees for storage, import or export fees, and set up fees. It’s worth looking out especially for export fees. These are fees you must pay if you choose to leave that provider and export your data. Since these fees are often per user, they can quickly add up. If you plan to stay with that provider forever, export fees won’t be a problem, but if you ever wish to leave for any reason, you may find yourself having to choose between paying a high fee or dealing with a platform that doesn’t work for you.

Beyond fees and monthly price, you’ll also want to consider the level of flexibility of any contract. With some platforms you’re locked in for a certain period of time, while other platforms, such as Presults, offer month-to-month contracts.

5. Customer Support

In a perfect world, customer support wouldn’t be necessary, but anyone who has ever worked with a computer, let alone a tech platform, knows how unlikely this is to be the case. Therefore, you’ll also want to look into what kind of customer support is offered by the provider.

Specific questions to ask a provider include:
• What does your onboarding support look like?
• What training do you offer to new customers?
• If I have questions, will I have the ability to speak directly to a person?
• Are questions on your website answered by a robot or a person?
• What methods of communication do you offer for customer support? Phone? Chat? Email?

Many of the larger and more well-known platforms are notorious for poor customer support. Frustratingly, these also tend to be the same platforms with contracts that lock you in for long periods of time and/or charge export fees that make it hard to leave.

The Takeaway

Email archiving may not be the highest priority on your to-do list but going with the first provider you find may lead to headaches, frustration, and wasted resources down the line. Now that you know what to look for and what options exist, consider what’s best for your advisory firm. Spending a little extra time to ensure an archiving platform truly meets your needs can make your life considerably easier down the road.

The Definitive Guide to Social Media Archiving for Advisors

Over the past few years, social media has played an important role in the wealth management industry’s marketing efforts, presenting opportunities for advisors to attract new clients and keep up with existing ones.

By being active and posting regularly on the various social media channels, advisors are able to directly communicate with their clients, and present themselves as competent stewards of their hard-earned money. But as with any area of advertising, social media comes with compliance concerns, including archiving.

In this article we’ll explore how advisors take advantage of the opportunities social media provides, while also fulfilling their compliance requirements.

Being active on social media can have a major impact on client count and total AUM

Why Should I Be Active on Social Media?

Social media is no longer only for young people. According to Pew Research Center, 70% of US adults are active on social media. And while younger generations were earlier adopters, older generations are catching up. Forty-five percent of Americans 65 years and older are active on at least one social media platform and 73% of those 50-64. In short, advisors should be active on social media because their clients and prospective clients are active on social media. 

One reason advisors may be hesitant to devote resources to social media is because they want a clearer ROI. Social media often lacks the immediate and direct response in sales of some other forms of advertising, but that doesn’t mean it’s not valuable. A well-crafted social media strategy is an important part of any advisors marketing plan. Social media provides opportunities to build brand awareness, connect more directly with both clients and prospective clients, and build credibility. 

But as with any form of marketing, not every strategy is a good strategy. The key to successful implementation of a strategy is intentionality. 

  • Which platforms are a good fit? You don’t need (or want) to be on every possible platform. 
  • What separates you from the competition? Share content that highlights your unique knowledge and experience. 
  • What is the brand image you wish to portray? How will your social media highlight this? 
  • What different kinds of content will you share? Include some variety to keep your posts more engaging.

The other reason advisors may be holding back from actively engaging in social media is due to concerns regarding compliance. While compliance is something that must be addressed, it’s no reason to miss out on all the benefits social media can provide. The first step to remaining compliant is knowing exactly what’s expected. 

Advisors should always be aware of what they’re posting, and discuss potential issues with their compliance personnel. 

What Are the SEC and FINRA Requirements for Social Media?

Here we will cover some of the key requirements for social media, but compliance is complex, and advisors should always review any issues or concerns with their compliance personnel. 

The biggest thing to keep in mind when creating content for social media is that it’s a form of advertising and as such, the same rules that apply to any other form of advertising also apply to social media. If you couldn’t put it on your website or in your marketing materials, you can’t put it on social media.

Though the rules are the same, the application of those rules isn’t always clear cut. Social media is still new, and regulators have struggled to apply the rules in such a way that aligns with this new form of marketing.   

For example, in December of 2020, the SEC released its much anticipated new Investment Advisor Marketing Rule. The rule went into effect on May 4, 2021, though compliance action will not begin until November 4th, 2021. 

Prior to the new marketing rule, advisors could not include testimonials. The rule addressed the changing nature of how people use and interact with companies online and updated these rules so that advisors can now include testimonials from clients, including both reviews and referrals. To avoid having these be misleading, compensation for the testimonial or any conflicts must be disclosed. This brings the SEC guidelines more in line with those of FINRA, which also allows firms to share testimonials, as long as the firm discloses if the individual providing the testimonial was compensated. 

The other area that applies to social media, just like any other form of advertising, is recordkeeping. Both the SEC and FINRA have rules that require advisors to keep records of their advertising. In practice, this means advisors must find ways to archive their social media. 

What Happens if I Don’t Archive My Social Media Posts?

Advisors who don’t archive their social media posts are in violation of their recordkeeping requirements. In other words, they’re not in compliance. 

Both the good and the bad news, depending on how you choose to look at it, is that there’s not one specific consequence for advisors not in compliance. If the SEC were to conduct an exam and audit your firm, the consequences could vary. You could receive a deficiency, which does not come with any fines or penalties, or the auditor in charge of your exam could choose to make an example of you and fine you heavily. While the latter is less likely, it’s possible, and taking on the extra risk when there are such simple solutions makes little sense. 

Regardless of the consequences, staying in compliance is always your best bet. Finance is a heavily regulated industry, and while this may add additional burdens on the vast majority of advisors who work in their clients’ best interests, the industry does have bad actors too. Sadly, regulations are necessary in order to keep the handful of bad actors from harming their clients. 

What Social Media Channels Can I Archive?

Just as advisors must archive their website and emails, they must also archive their social media. But “social media” covers a wide range of platforms and content. What exactly should advisors archive?  

The short answer is pretty much everything. Remember, everything you put on social media is an advertisement, and advertisements require that you keep records of them. 

The good news is that you can archive content from any social media platform. The other thing advisors will want to keep in mind is that it’s not just posts on social media that require archiving, any comments are also part of their advertising and therefore require archiving.

Advisors can use Presults to archive all their social media channels and client-facing websites.

Is Presults Right for You?

Now that we’ve covered what advisors need to do, now we’ll consider how they can go about doing it. Many advisors have heard of some of the larger names in archiving, but plenty of other options also exist, including Presults.

Included for free with email archiving

As we’ve seen, while email archiving is important, so is social media archiving. Many other archiving platforms have a basic package that includes only email archiving with additional fees for archiving your website or any social media sites. That’s not the case with Presults. Presults includes both website and social media archiving in its basic package.

Monitor Emails Before They’re Sent 

Most archiving solutions allow you to flag for keywords in outgoing emails, but they do so only after the email has been sent. While this is better than nothing, it means you’re addressing issues instead of keeping them from happening. Presults is different. 

Presults allows advisors to monitor emails with potentially non-complaint emails before they’re sent. The advisor simply needs to include a list of keywords to flag, and every outgoing email is auto swept and flagged. Not only does this help address issues before they arise, but it also eases the burden of email review.  


Everyone wants a fair price, but for smaller advisors the costs of remaining compliant may prove especially challenging. Additionally, many larger archivers force advisors into long-term contracts, which may not be a good fit for the advisor. 

Presults understands the value of flexibility and believes in retaining customers by providing a valuable product and excellent customer service, not long contracts that are difficult to get out of. Presults offers a month-to-month subscription that includes email, social media, and website archiving starting at under $100 per month. 

Built specifically for advisors

Many industries have recordkeeping requirements, but advisors have unique needs. That’s why Presults was specifically built with the specific requirements of advisors in mind. Furthermore, as the regulatory landscape continues to evolve, Presults will continue to offer services that help advisors meet their needs. 

With the needs of advisors in mind, in addition to its comprehensive base package, Presults also offers add-on features that help meet the needs of advisors, including email encryption, client personal information protection (such as SSNs and DOBs), and tone detection, which can provide a warning when conversations are becoming too heated. 

The Takeaway

Social media provides new ways for advisors to engage with existing clients and build brand recognition with prospective clients. Compliance concerns shouldn’t keep you from taking advantage of this potential opportunity. Cost effective, user friendly options such as Presults can help you engage in social media while remaining compliant.